Each of the following books shaped my understanding of the use and value employee surveys bring to organizations, especially the first two.  While there are certainly many equally powerful books available, these I’ve actually read.

• The 100 Best Companies to Work For in America, Robert Levering and Milton Moskowitz, Doubleday, 1993.

• Smart Isn’t Enough: How Developing Your Personal Intelligence Can Transform Your Life and Career, Kenton R. Hill, Xlibris Corporation, 2007.

• The Balanced Scorecard: Translating Strategy into Action, Robert S. Kaplan and David P. Norton, Harvard Business School Press, 1996.

• The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Jac Fitz-enz, AMACOM, 2000.  [Note: Dr. Fitz-enz has written many books on measurement of human capital, all worth reading.]

• The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It’s Too Late, Leigh Branham, AMACOM, 2005.

• 30 Reasons Employees Hate Their Managers: What Your People May Be Thinking and What You Can Do About It, Bruce L. Katcher (with Adam Snyder), AMACOM, 2007.

• Organizational Surveys: The Diagnosis and Betterment of Organizations Through Their Members, Frank J. Smith, Lawrence Erlbaum Associates, Publishers, 2003.

• Organizational Surveys: Tools for Assessment and Change, Allen I Kraut, Editor, Jossey-Bass Publishers, 1996.

• How to Measure Anything: Finding the Value of INTANGIBLES in Business, Douglas W. Hubbard, John Wiley & Sons, Inc., 2007

• Innovative Theory and Empirical Research on Employee Turnover, Rodger Griffeth and Peter Hom, Editors, Information Age Publishing, 2004. [NOTE: I read much, but not all of this one.]